Chatbot User Guide

Logilys Chatbot User Guide

📍 Available at: https://signin.logilys.com

🕐 Accessible 24/7

🎯 What the chatbot does

- Answers your frequently asked questions

- Guides you to useful resources

- Provides information about Prodon Web features

🧭 Steps to use the chatbot

1. Access the portal
   🔗 Go to: https://signin.logilys.com
2. Start the conversation
   🗨️ Click on the chat icon located at the bottom right of the screen.
3. Interact with the chatbot
   💬 Choose an option from those provided, or type your question directly.
4. Receive an appropriate response
   📚 The chatbot will provide you with information or links to relevant resources.

⚠️ What the chatbot cannot do

🚫 No transfer to an agent for now
The chatbot is fully automated. It is not possible to chat with a member of the Logilys team through this interface.

🔐 No access to your client database
For confidentiality reasons, the chatbot does not have access to your environment or Prodon data.
It therefore cannot:
- View your reports or receipts
- Verify donor data
- Answer questions specific to your account

🧪 About Prodon Web

💡 Prodon Web is under development.
Some features may not yet be available. They will be added progressively.

🔁 In the meantime, you can continue using Prodon Classic to access all available features.

🆘 If the chatbot cannot answer your request

You can contact our support team in three ways:

1. 🌐 Via the support portal: https://support.logilys.com
2. 💻 From Prodon Classic: “Help” tab > “Support request”
3. 📧 By email: soutien@logilys.com

✅ Best practices

✔ Ask one question at a time

✔ Use clear and simple language

✔ Follow the steps suggested by the chatbot

✔ Check Prodon Web updates regularly