Feature ''Support request''

DETAILED PROCEDURE

This procedure explains how to access the “Support Request” feature, view existing requests, and create a new request using the support center.

Access the “Support request” feature

Locate the question mark icon (?) in the top-right corner of the screen.
Click this icon and select “Submit a support request” from the displayed menu.

Access the support center

After clicking “Submit a support request,” the support center opens automatically.
From this screen, you can view existing support requests or create a new support request.

Log in to the support area

If authentication is required, enter the client number and access key in the designated fields.
The access key corresponds to the organization’s postal code, including the space.
Confirm to access the support center.

Create a new support request

To create a new request, click the “New request” button located at the top right of the screen.
Complete the required fields, including a description of the support need.
Finally, submit the request.

A confirmation email is sent to confirm that the request has been created.

Additional information is available in our Frequently Asked Questions, accessible in the following documentation: FAQ - Feature ''Support request''