FAQ - Feature ''Support request''

1. What is the “Support Request” feature?

The “Support Request” feature allows users to contact the support center to ask a question, report an issue, or request assistance.

2. How can I access the “Support Request” feature?
Access is available through the question mark icon located in the top-right corner of the screen.

By clicking this icon, simply select the “Submit a support request” option from the menu.

3. Where do I go after performing this action?
After selecting “Submit a support request,” the support center opens automatically.
This area centralizes all support requests.

4. Do I need to log in to access the support center?
Yes.
If the user is not already logged in, authentication is required to access the support center.

5. What information is required to log in?
Logging in requires a client number and an access key.
The access key corresponds to the organization’s postal code and must be entered including the space.

6. What should I do if the login does not work?

If you experience login issues, it is recommended to verify that the postal code used as the access key is entered correctly and follows the expected format.
You may also submit a support request by email at soutien@logilys.com.

7. How do I create a new support request?
To create a new request, select the “New request” button located at the top right of the support center.
You must then complete the required fields, particularly the description of the support need, before submitting the request.

8. What happens after submitting a support request?
Once submitted, the request is saved in the support center.
It remains accessible for future consultation and follow-up.
A confirmation email is sent to confirm that the request has been created.