FAQ - Connection to the hosted service

1. What is the address to access the LogiCloud service?

You need to go to the address: https://login.logilys.com

2. What should I do if I forgot my password?

On the login page, at the top right, there is a button labeled "Reset your Windows password".
Click it to reset your password.

3. Which credentials should I use?

You need to enter:

• Your username
• Your password

This information was provided to you by Logilys.

4. How does multi-factor authentication work?

After entering your credentials:

• You will receive a verification code by email or through a mobile app.
• Enter this code in the designated field, then click "Validate".

5. What should I do if I don’t receive the verification code?

Check the following:

• Your spam or junk mail folder.
• That your mobile app is properly configured.

If the issue persists, contact your technical support: soutien@logilys.com

6. What happens after logging in?

Once logged in, you will have access to your application hosted on LogiCloud.