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 FAQ - Donations and events - Adding a form WITH tickets or registrations

1. Where can I create a new web form?

In the «Forms» section, accessible from the Prodon Web home page.
Then click «Add» to launch the creation wizard.

2. Can I add several activities to the same form?

Yes.
At the "Add activity" step, you can add several activities and define, for each one, a label, a display period, and up to three suggested amounts.

3. What should I do if I need to manage participants in my form?

Enable the option to display the participant list at the relevant step, then set the participant title and determine which information fields (name, first name, contact details, etc.) are active or mandatory.

4. Can I limit the number of tickets available for an activity?

Yes.
If a ticket inventory is linked to the activity, three options are available:

  • No limit on the number of tickets;
  • Sell a maximum number of tickets;
  • Reserve a specific range of ticket numbers.

5. What should I do if the ticket inventory I'm looking for doesn't appear in the list?

Use the refresh arrow next to the selection field to update the list of available inventories.

6. Are administrative fees mandatory?

No.
This step is optional.
If enabled, you must enter the percentage to apply as well as the occasion and activity the fees will be associated with.

7. What payment methods can I offer donors?

The available options are «credit card» and «bank transfer».

8. What are the reply-to address and name used for in the transaction email?

They determine the sender information shown to the donor when they receive the confirmation email, and the address that will appear in the "To" field if they click "reply."

9. What tags should I add in the transaction email?

The [e_Receipt] tag if web receipts are enabled (placed as high as possible), and the [Summary_transaction] tag at the end of the email to display a transaction summary to the donor.

10. Do I need to publish the form immediately after creating it?

No.
The «Publish» option can be enabled immediately or delayed using display start and end dates, depending on your needs.

11. Can I customize the form's appearance?

Yes.
This step is optional.
You can adjust the theme, image group, and label group, and access the Back-Office directly to see changes in real time.